FAQ

CAR RENTAL & TRANSFERS

Of course, we will be happy to organize for you a journey in our country, let you visit the most beautiful places and have you taste best dishes and wines.
This is completely your decision, It is customary to give a tip if you feel the service has warranted this, all our drivers are professionals, there to please you well in any case.
There is no limitations at that point, you can book a transfer wich starting or ending point is outside Croatia. If your terminal is not listed on our price list, contact us and you’ll get it as soon as we can.
Yes, you can always make any transfer booking directly with our drivers.
No, there are no booking fees or hidden costs, all our prices are all-inclusive (incl. VAT).
Yes, Greenway is a licensed rent a car / transfers company, and all our vehicles including passengers are fully insured.
Yes, all our services are door-to-door. The driver will take you directly to the address you gave us during the booking.
Of course no, Greenway offers private transfer services, the price you pay reserves the vehicle exclusively for you.
All flights are monitored for delays to ensure your driver will be waiting for you when you arrive. There are no extra charges if your flight is delayed.
All Greenway transfer services include Meet & Greet service. Therefore the driver will be waiting for you at the arrivals of the airport with a sign showing your name. In case you experience difficulties in locating the driver you can always call Greenway customer support, which will arrange the meeting immediately.
Yes, Greenway provides 24hr transfers services.
CDW – Collision Damage Waiver – with involvement in the damage SCDW – Super  Collision Damage Waiver –  without involvement in the damage WUG – optional insurance for Wheels,Underside and Glass TI – Third Party Insurance TP – Theft protection CBC – cross border charge PAI – Personal Accident Insurance
If the vehicle is damaged by your fault, the damage is covered by CDW. This insurance does not cover the full extent of damage, only to the fransize amount (CDW), which can be upgraded to full damage cover at additional cost (SCDW). SCDW has some exceptions, which are not covered by comprehensive insurance, such as: tires, chassis and glass (WUG). If at the time of the accident the driver was under the influence of drugs or alcohol, we will charge you for the full amount of the damage caused by negligente behaviour.
A booked vehicle in Greenway rent a car office, includes: TI (basic insurance against liability for damage caused to third parties), TP (insurance covering loss or damage caused to the vehicle due to theft), CDW (Collision Damage Waiver with involvement in the damage ) and PAI (personal insurance for the passengers). The price does not include: SCDW (insurance that reduces your share of responsibility for the damage to the vehicle) and WUG (optional insurance for tires, underside and glass).
The credit card is pre-authorized for the ammount of the deposit (franchise) in case of damages. In order of pre-authorisation, the credit card will be valid if covered with minimum ammount 350 € -700 €, depending on the car category and length of rent.
Payments can be made in cash or by valid credit card. Greenway rent a car receives all types of credit cards (American Express, Diners, MasterCard, Visa)
Booking is possible to change at no additional cost at least 7 days before the car collection. If cancelled within the 7 days before arrival, we keep the right to retain the deposit.
Each reservation must be confirmed by our reservation center at least 48 hours prior to arrival.
Before booking your vehicle, mandatory is to send an inquiry to our reservation center. As soon as possible we will send you informations about the availability of vehicles for the required period and the total price. We require a 20% of the total price of rent as deposit (by credit card or bank account). Once you make this payment, you will get a confirmation voucher which must be submitted upon collection.
Extending the contract is possible when returning the vehicle or during the rent in consultation with our staff.
Yes, but you need to check this possibility with our employees.
Grennway rent a car provides support any time. In case of breakdown or accident during the rental, call our agency and the police immediately. The telephone numbers are listed on the contact page and on rental contract. In case of any damages on the vehicle, we require a police report and the filled application form that you will receive with your contract.
The following limits are as valid: city-50km/h , open road-80 km/h and highway-130 km/h
It is allowed to cross the Croatian borders.
Greenway rent a car offers a variety of pick up\drop off locations such as airports, hotel reception, private accommodation and all other places by prior agreement.
Please call Greenway customer support at 00385955589000 and we will deal with your booking immediately.
Through our „Greenway instant transfers quote“ booking engine that you find on the web page, or via mail and telephone.
Identity card or passport, driver’s licence and valid credit card (we accept all credit card). An international driving permit is not required.
Minimum drivers age must be 23 with a valid driving licence at least 3 years. Vehicles of higher category have upgraded restrictions.